01. Calm
I’m cool under pressure and can help you play more offense and less defense. I know that real, big change happens one person at a time.
02. Competent
I’ve worked in for-profit and nonprofit companies, in small and large government agencies, and in startup and well-established organizations. I’ve established strategic clarity, refined operating systems, and improved management behaviors to reduce burnout and increase retention of key employees in multiple organizations.
03. Curious
I like sharing in the awesomeness of human possibility. And it’s fun for me to move stuff out of my clients’ ways. So, I ask questions that can help anyone bring their best thinking to creatively solve the problems they face, whatever their area of expertise.
Proven Value
Satisfied clients
I bring deep knowledge about my clients’ work, push them to think differently about things, and offer level-headed support when they have to fight for what they believe is the right thing to do for those they serve. Because of my expertise and the relationships I establish, clients regularly ask for repeat or continued support. I’m particularly pleased to work with organizations preparing young people for what’s next in their lives. But, I enjoy working with any organization ready to level up. See a full list of clients here:
CLIENTS SERVED
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RETURN ENGAGEMENTS
Why do I call myself the Chief Zamboni Driver??
Rich Haglund
Chief Zamboni Driver
I believe we fail those we intend to serve when our organizations are run poorly. And I believe that real, big change happens one person at a time.
So, I like getting stuff out of the way so individuals and organizations can do more of what they set out to do, for more people.
When I play team sports, I like scoring. But, I get real joy from making the assist: setting up another player to score.
In ice hockey, the playing surface is scratched and scuffed. The ice piles up in some places and makes puddles in others. The performance of even the best trained, most fit players will suffer on those surfaces. That’s why, after each period, the surface is smoothed and reset by the Zamboni.
In a similar way, I help people and organizations reach their maximum potential by working together to create the best conditions for success.
You can read more of my professional background on LinkedIn.